IKEA Return Policy: Everything You Need to Know

Shopping for furniture and home decor can be exciting, but what happens if you’re not completely satisfied with your IKEA purchase? Understanding the IKEA return policy is essential for a hassle-free return process. Whether you’ve changed your mind about a product or encountered issues with your purchase, knowing the ins and outs of the return policy can save you time and effort.

Here’s everything you need to know about the IKEA return policy, including details on return eligibility, timeframes, in-store and online returns, and frequently asked questions.

Return Eligibility and Timeframes

When it comes to return eligibility, IKEA offers flexibility for both new and unopened products as well as open products. New and unopened products can be returned within 365 days of the purchase date, provided you have the proof of purchase, for a full refund. On the other hand, open products can be returned within 180 days, along with the proof of purchase, for a full refund.

It’s important to note that certain items are not eligible for returns, including plants, cut fabric, custom countertops, and as-is products. Additionally, modified, dirty, stained, or damaged merchandise cannot be refunded or exchanged. Understanding these eligibility criteria can help you determine if your items qualify for a return.

In-Store Returns and Pick-Up Services

If you made an in-store purchase and need to initiate a return, head to your local IKEA store and follow the signage to the Exchanges & Returns desk. For items delivered from the store, scheduling a pickup can be done by contacting the Customer Support Center. It’s important to note that returns are not accepted at IKEA Planning Studio or IKEA Pick Up Point locations.

For customers who purchased clearance items, such as ‘as is’ furniture, the return policy may vary. While clearance items typically do not come with a warranty, it’s advisable to inquire about the return options for such products, especially if they do not meet your expectations.

Understanding ‘As Is’ and Clearance Items

Customers who purchase ‘as is’ or clearance items from IKEA may have concerns about the return policy for these products. While clearance items may not carry a warranty, IKEA acknowledges that it’s okay to change your mind. It’s advisable to reach out to the Customer Service team or visit the Return Policies page for further details on returning ‘as is’ or clearance items.

When considering the return of assembled furniture, IKEA allows returns as long as the items are within the return policy timeframe and in new condition. This means that assembled merchandise can be returned to the local IKEA store, provided it meets the eligibility criteria.

Frequently Asked Questions

Can I return assembled furniture?

Yes, IKEA allows the return of assembled furniture as long as it’s within the return policy timeframe and in new condition. This means that if you’ve assembled the furniture but it remains in new and unused condition, you can initiate a return.

Are there any products that cannot be returned?

While IKEA accepts returns on most products in a saleable condition within 365 days of the original purchase date, certain items such as plants, cut fabric, custom countertops, and as-is products are not eligible for returns. Additionally, modified, dirty, stained, or damaged merchandise cannot be refunded or exchanged.

What is the return timeframe for open products?

Open products can be returned within 180 days of the purchase date, provided you have the proof of purchase, for a full refund. It’s important to adhere to this timeframe to ensure eligibility for the return.

How do I return ‘as is’ or clearance items?

For ‘as is’ or clearance items, it’s advisable to reach out to the IKEA Customer Service team or visit the Return Policies page for specific details on the return process. While clearance items may not carry a warranty, IKEA acknowledges that it’s okay to change your mind, and understanding the return options for these products is essential.

Do I need to disassemble furniture before returning it?

No, IKEA allows the return of assembled furniture as long as it’s within the return policy timeframe and in new condition. This means that you can return assembled furniture without the need for disassembly, provided it meets the eligibility criteria.